Refund Policy

Return and Exchange Period

At YETI, we want our customers to have a simple and reliable shopping experience. We accept eligible return and exchange requests within 30 days from the date your order is delivered.

To qualify for a return, items must be:

In their original condition
Unused or in a condition suitable for resale
Returned with original packaging, accessories, and tags when applicable
Accompanied by proof of purchase or order information

Items that do not meet these conditions may not be accepted for return.

Return Request Process

To start a return, please contact our customer support team:

Email: support@glenfrosv.shop

Please do not send items back before receiving return approval and return instructions from our support team.

Once your request is approved, we will provide the necessary return instructions and return shipping information.

Returns sent without prior authorization may be delayed or refused.

Damaged, Defective, or Incorrect Orders

Please check your order after delivery.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible with your order details and relevant information.

After review, we will provide an appropriate solution, which may include a replacement, exchange, refund, or other available resolution.

Non-Returnable Items

Certain products may not be eligible for standard returns, including:

Personalized or customized products
Clearance or final-sale items
Gift cards
Opened personal care or hygiene-related products

These exclusions do not apply to items that arrive damaged, defective, incorrect, or incomplete.

Exchange Policy

If you would like to exchange an item, please contact our customer support team before returning the product.

After your return request is approved and the item is received and inspected, we will assist with the exchange process based on product availability.

Refund Process

After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund after the expected processing period, please contact:

Email: support@glenfrosv.shop