FAQ

General Questions

What is YETI?

YETI is an online store offering outdoor lifestyle products designed for comfort, convenience, and everyday outdoor activities. We provide products selected for camping, outdoor relaxation, travel, and leisure experiences.

Where is YETI located?

YETI operates online and provides customer support from:

8797 MARBACH RD 4208
SAN ANTONIO, TX 78227
United States

How can I contact YETI customer support?

You can contact our customer support team through:

Email: support@glenfrosv.shop
Phone: (972) 864-2866

Our customer service hours are:

Monday–Friday
9:00 AM–5:00 PM
(America/Chicago Time)

Orders

How do I place an order?

To place an order, select the product you would like to purchase, add it to your cart, and complete checkout by providing your shipping and payment information.

You will receive an order confirmation after your purchase has been successfully submitted.

Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible.

Cancellation requests can only be processed before the order has been shipped. Once an order has been dispatched, it will be handled according to our Refund Policy.

How can I check my order status?

Once your order has been shipped, we will send a confirmation email containing tracking information when available.

You can use the tracking information to monitor your shipment progress.

Shipping

Where do you ship?

YETI currently ships orders within the United States.

How long does shipping take?

Orders are typically processed within 1–2 business days.

After shipment, estimated carrier transit time is approximately 4–6 business days.

Delivery times may vary depending on carrier conditions, weather, holidays, and other factors outside our control.

Do you offer free shipping?

Yes. Standard shipping is available free of charge for eligible U.S. orders.

Any applicable taxes or additional charges will be displayed during checkout.

How do I track my order?

After your order ships, you will receive a shipping confirmation email with tracking details.

Please allow some time for tracking information to update after the carrier receives your package.

Returns and Refunds

What is your return policy?

YETI accepts eligible returns within 30 days from the date your order is delivered.

Returned items must be in their original condition with original packaging, accessories, and proof of purchase when applicable.

How do I request a return?

To request a return, please contact our customer support team:

Email: support@glenfrosv.shop

Please wait for return approval and instructions before sending any products back.

When will I receive my refund?

Once your returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

Your bank or payment provider may require additional processing time.

Can I exchange an item?

Yes. If you would like to exchange an item, please contact our support team first.

Approved exchanges are processed after the returned item has been received and inspected, subject to product availability.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout and may include:

Visa
Mastercard
American Express
Discover
Other supported payment options

Is my payment information secure?

Yes. Payments are processed securely through Shopify and authorized payment providers.

YETI does not store complete payment card numbers or security codes.

What currency do you use?

All prices and payments are processed in U.S. dollars (USD).

Products

Are product details accurate?

We make reasonable efforts to ensure product descriptions, images, measurements, and specifications are accurate.

However, slight differences may occur due to device settings, manufacturing variations, or product updates.

What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible after delivery if your order arrives damaged, defective, incomplete, or different from what you ordered.

Our support team will review your request and provide an appropriate solution.

Account and Privacy

Do I need an account to place an order?

An account may not be required to complete a purchase. Customers can follow the checkout process and provide the necessary information to process their order.

How is my personal information used?

We use personal information to process orders, provide customer support, arrange shipping, improve our services, maintain website security, and comply with legal requirements.

For more information, please review our Privacy Policy.